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Return, Refund & Cancellation Policy

Effective Date: July 16, 2026

At GrandMarketHub.com, customer satisfaction is our priority. We strive to deliver high-quality fashion products and a seamless shopping experience. This Return, Refund & Cancellation Policy explains the terms under which you may cancel an order, return eligible products, and receive a refund.

By placing an order on our website, you agree to this policy.

1. Order Cancellation

Before Shipment

You may request to cancel your order before it has been shipped.

If your order has not yet been processed or dispatched, we will cancel the order and initiate a full refund to your original payment method.

After Shipment

Once an order has been shipped, it cannot be cancelled. If eligible, you may request a return after receiving the product in accordance with this policy.

2. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged during delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The product is missing parts or accessories (where applicable).

To qualify for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Include all original tags, labels, and packaging.
  • Include the original invoice or proof of purchase.
  • Not show signs of washing, alteration, or misuse.

3. Non-Returnable Items

The following items are generally not eligible for return unless they are damaged or incorrect upon delivery:

  • Innerwear and intimate apparel.
  • Socks and personal hygiene products.
  • Gift cards or promotional vouchers.
  • Clearance or final sale items.
  • Products marked as “Non-Returnable” on the product page.
  • Customized or personalized products.

4. Return Process

To request a return:

  1. Contact our customer support within 7 days of delivery.
  2. Provide your order number and the reason for the return.
  3. Include clear photographs if the product is damaged, defective, or incorrect.
  4. Once approved, we will provide return instructions.
  5. After receiving and inspecting the returned item, we will notify you of the approval or rejection of your return request.

5. Refund Policy

Once your returned product passes our quality inspection, your refund will be processed.

Refunds are generally issued to the original payment method within 5–10 business days after approval. The actual credit time may vary depending on your bank or payment provider.

If the order was paid using Cash on Delivery (COD), we may request your bank account details or another approved payment method to process the refund.

6. Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective item
  • An incorrect product
  • An item with missing components

please notify us within 48 hours of delivery by contacting our customer support with photographs of the product and packaging. We will review the request and, if approved, arrange a replacement or refund.

7. Exchange Policy

We may offer exchanges for eligible products based on stock availability.

If the requested size, color, or product is unavailable, a refund or store credit may be offered, subject to our review.

8. Return Shipping

If the return is due to:

  • A defective product
  • A damaged product
  • An incorrect item shipped by us

we will bear the return shipping cost where applicable.

If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges unless otherwise stated.

9. Refund Exceptions

Refunds may be refused if:

  • The returned product has been used or damaged by the customer.
  • Original tags or packaging are missing.
  • The return request is made after the eligible return period.
  • The product falls under the non-returnable category.
  • The item does not match the original order records.

10. Delayed or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your card issuer or payment provider.
  • Allow additional processing time if required.

If you still have not received your refund after a reasonable period, please contact our customer support.

11. Policy Updates

GrandMarketHub.com reserves the right to modify or update this Return, Refund & Cancellation Policy at any time without prior notice. Any changes will be published on this page with the updated effective date.

12. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Grand Market Hub

Address
1ST FLOOR, SATIGACHHA MOUZA, ANULIA G.P., PLOT NO. RS & LR 285/616, KATIAN NO. 3682, J.L. NO. 154, Anulia, Nadia, Ranaghat-I, West Bengal, India – 741255

Phone
+91 7501383941

Email
grandmarketpvtltd@gmail.com

Our customer support team will be happy to assist you and resolve your concerns as quickly as possible.