Effective Date: July 16, 2026
Thank you for shopping at GrandMarketHub.com. We are committed to delivering your orders safely and on time. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.
By placing an order on GrandMarketHub.com, you agree to the terms outlined in this Shipping Policy.
1. Order Processing
- Orders are processed after successful payment confirmation.
- Orders are typically processed within 1–2 business days.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons, sales, or promotional events, order processing may take slightly longer.
2. Shipping Coverage
We currently ship across India (PAN India).
If delivery is not available for your location, we will notify you as soon as possible and provide a suitable solution.
3. Delivery Time
Estimated delivery times are:
- Metro Cities: 2–5 Business Days
- Tier 2 & Tier 3 Cities: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Delivery timelines are estimates only and may vary depending on your location, courier service, weather conditions, government restrictions, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, GrandMarketHub.com may offer Free Shipping on eligible orders as part of promotional campaigns.
5. Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation via email and/or SMS (where applicable).
- A tracking number.
- Details of the courier partner.
You can use the tracking information to monitor your shipment until delivery.
6. Delivery Attempts
Our courier partners will make delivery attempts according to their standard procedures.
If delivery cannot be completed due to:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Refusal to accept delivery
the shipment may be returned to us. Additional shipping charges may apply for re-delivery.
7. Address Accuracy
Please ensure that your:
- Name
- Delivery address
- PIN code
- Mobile number
are correct before placing an order.
GrandMarketHub.com is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
8. Damaged Packages
If you receive a package that appears damaged:
- Inspect the package before accepting delivery.
- If possible, refuse the package if it is visibly damaged.
- Contact our customer support within 48 hours of delivery.
- Provide photographs of the package and product to help us investigate the issue.
9. Delayed Deliveries
While we strive to deliver every order on time, delays may occur due to:
- Natural disasters
- Extreme weather
- Public holidays
- Transportation disruptions
- Government regulations
- Courier network issues
- Other events beyond our reasonable control
We appreciate your patience in such circumstances and will make reasonable efforts to keep you informed.
10. Cash on Delivery (COD)
Cash on Delivery (COD) may be available for selected PIN codes and eligible orders.
GrandMarketHub.com reserves the right to enable or disable COD for certain locations, products, or order values without prior notice.
11. International Shipping
At present, GrandMarketHub.com ships only within India. We do not currently offer international shipping.
12. Changes to Orders
If you need to change your shipping address or other order details, please contact us as soon as possible after placing your order.
We will make every reasonable effort to accommodate your request before the order is dispatched. Once an order has been shipped, changes may no longer be possible.
13. Policy Updates
GrandMarketHub.com reserves the right to modify this Shipping Policy at any time. Any updates will be published on this page with a revised Effective Date.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Grand Market Hub
Address
1ST FLOOR, SATIGACHHA MOUZA, ANULIA G.P., PLOT NO. RS & LR 285/616, KATIAN NO. 3682, J.L. NO. 154, Anulia, Nadia, Ranaghat-I, West Bengal, India – 741255
Phone
+91 7501383941
Email
grandmarketpvtltd@gmail.com
Our customer support team will be happy to assist you with any shipping-related questions or concerns.